Elderly woman falls after delay in wheelchair, Air India flag arrival late

New Delhi:

A few days after an 82 -year -old woman faced a fall at Delhi Airport, who was launched in the hospital, Air India admitted that there was a delay in providing wheelchairs, but did not denounce her family. The airline also claimed that they had to wait for more than an hour, and said that the family had arrived late for departure.

The woman’s granddaughter Parul Kanwar made a statement a day after accusing the X of negligence in a long post. The Woman, whose name is Raj Pasicha according to his ticket, is now in the ICU, under observation for a potential brain blood.

Following an initial response yesterday, the airline shared a detailed statement today with the findings of its investigation and wished the injured woman a fast recovery.

Air India said that the family had come much later compared to the recommendation two hours before departure at the departure terminal.

A statement issued by an Air India spokesperson said, “Family members/relatives along with the passenger reported to the PRM (person with low mobility) desk located near Air India’s ticketing office less than 90 minutes before the scheduled time of departure to request for wheelchairs.

Air India said that they could not arrange wheelchairs within 15 minutes due to “demand for unprecedented peaks”, waiting for an hour for Ms. Kanwar’s wheelchair for an hour as “baseless”.

Passengers decided on their own to walk on the aircraft, but fell into the premises of the women’s airport, the airline said, the airport doctor on duty and other officials immediately gave their first aid. It said that the family refused to offer a doctor for additional medical attention and chose to continue the journey to Bengaluru.

“Through this process, Air India employees were humble, they survived immediate check-in through priority safety checks and boarding. The passenger was also provided all possible care during the flight from Delhi to Bengaluru,” Air India said.

At the Bengaluru Airport, Air India employees left him for further medical attention and later to the drop-off point, the airline said, saying that his official wheelchair or passenger was not denied any help at any point.

This response follows a long post by Ms. Kanvwar in which she accused Air India of “very low value and good for human life”. Sharing pictures of his grandmother with ICU, he wrote yesterday that he booked an Air India Flight (AI2600) from Delhi to Bengaluru on Tuesday.

He alleged that when he reached Terminal 3 of Delhi Airport, Air India employees did not give him a wheelchair. He tried for an hour, alleging that, but neither the airport’s helpdesk nor the airline staff helped him.

With any other option, the elderly woman moved forward on foot and fell in front of an Air India premium economy counter, but no one stepped to help, she said.

“Finally, the wheelchair arrived, and he immediately climbed without a proper checkup with a bleeding lip and injury to his head and nose.