Lufthansa is investigating a case related to a consumer platform in India, directing the airline to compensation to an elderly couple for alleged reduction of service during his goal journey of Frankfurt in 2023.
“We are aware of the issue and are investigating further,” Jeffrey James, head of Corporate Communications, head of Corporate Communications at Asia Pacific for Lufthansa Group, is investigating further. At this stage we have no more comments. “
District Consumer Disputes Redressal Commission, Chennai South, recently ordered that the airline should pay Rs 50,000 as compensation for shortage of services, as well as the elderly couple with a legal cost of Rs 5,000.
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