“Pathetic downfall”: Delhi doctor called Indigo’s “unprofessionalism”.

“Pathetic downfall”: Delhi doctor called Indigo’s “unprofessionalism”.

/ India / By




New Delhi:

A Delhi-based doctor has recently criticized Indigo Airlines after the “nightmare” experience on the Bangalore-Dely flight. Suvankar Dutta, a radiologist at the All India Institute of Medical Sciences (AIIMS), accused the airline of “negligence and disabilities”.

Mr. Dutta, who said that he had “border high Chinese levels”, pre-book a sandwich for the flight. But he alleged that the airline failed to serve his food on time, despite repeated reminder.

In a post on X, he wrote, “Never fly Indigo again! My recent flight turned into a bad dream. IndiGo should be held accountable to pathetic collapse in his service. ,

He said that the flight closed around 3:30 pm, and immediately after, the food service began. When the crew reached his seat, he informed him that his pre-book food could be delayed due to an issue at Bangalore Airport. Initially understanding the situation, Mr. Dutt waited patiently.

After 30 minutes of silence from the crew, he chased and stated that another crew member would help him. Still, no one came forward. As time passed, they began to feel the effects of hypoglycemia – lack of glucose in the bloodstream. He was “getting irritated and irritable” while the flight crew continued to ignore her.

Around 4:00 pm, a fellow passenger saw his crisis and offered him sandwich, but until then, his frustration was at its peak. In an attempt to receive assistance, they pressed the emergency call button. Nevertheless, no crew members responded for about half an hour.

The “breaking point” was for him when the aircraft started its descent and the captain announced that the flight was near Delhi. At this point, the doctor still did not get his pre-book food, nor did anyone participate in his emergency call.

“He was impressing his complete apathy and I think: what if this neglect put someone in danger in real medical emergency?” He has written.

It was only 5:40 pm – more than two hours after the takeoff – that the crew finally approached him. He reminded them that he was “pre-melodious and emphasized the importance of getting my food on time”. The airline staff handed over his sandwich to him, but with another mistake – he requested black tea (without sugar), but instead he was given black coffee.

“Till that time I was so hypoglycemic that I did not even have energy or strength to argue!” He said.

Mr. Dutta was particularly angry about how the airline disregarded its emergency call, saying that the lack of response asked him how Indigo would handle a real medical emergency mid-objection.

He said that passengers pay for their services and deserve basic respect. “We are not flying for free! We pay for our tickets and services. The crew of Indigo displayed a terrible level of unprofessional and ego, ”he wrote.

In his post, he revealed that he had filed all conversations with Timstamps and the matter was prepared to extend the National Consumer Disputes Prevention Commission (NCDRC). He also urged others who faced similar issues with IndiGo, as they were considering legal action to carry forward the airline to improve their services.

After social media backlash, IndiGo released an official response to the post of Shri Dutta. The airline wrote, “We apologize honestly for your pre-book food and delay in inconvenience due to it.”

“In IndiGo, we are committed to understanding and giving priority to our customers’ needs and comfort. Please be convinced that we take your response seriously and take necessary steps to prevent recurrence. ,


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