An x user’s post claimming that they had ben “scammed” by the same restaurant three times while ordering food online cavet the attachment of zomato. The x user (@moni848202) Took to this social media platform to ask the company to look into this apparently repetitive problem. The user Wrote, “This is a Complaint Yesterday I Got Scammed by a Restaurant Thrice. Photo, but I didnât receive all the items. “
In the photo, we see that the order was supposed to control one tawa roti, one veg fried rice and one paneer roll. The name of the restaurant is not visible in the screenshot. The x user claimed, “Roti from the order was missing, and I can’t even spendak to your executive. Something? ” In a photo attached to the post on the same thread, we see a closed foil container box and a food item wrapped in foil (presumble the roll). There’s an almost Empty Plastic Bag Kept Near Them, and there’s a curry/gravy inside it.
Roti from the Order was missing and I can’t even spendak to your executive. This Haappened Thrice @zomatocare Should I Uninstall Your App became Same Process is Repeating or you can do something.
Photos are attached. pic.twitter.com/8ispdkai08– Moni (@moni848202) February 17, 2025
Disclaimer: NDTV does not vouch for the claims in the post by the x user.
On the same day, the official handle of zomato’s customer support responded to the post on x. They Wrote, “Hey Moni, We Completely Understand how frustrating it should be to Receive an insomplete oror. Committed to make this right for you. The following day, they shared another update in the comments below the post. They stated, “Hi Moni, your Concern has been resolved over a call. If you require any further assistance, please do’t’t’t’t’t to contact us. Thank you for your passenger!”
Hey Moni, We Completely Understand how frustrating it must to receive an incomplete order. We’re committed to make this right for you. Please give us some time to look into this, and we’ll get back to you with an update shortly.â Zomato care (@zomatocare) February 17, 2025
Hi Moni, your Concern has been resolved over a call. If you require any further assistance, please do’T hesitate to contact us. Thank you for your patience! – zomato care (@zomatocare) February 18, 2025
Various types of Food-Related Customer Grievans are shared on social media. Some of these posts go viral, sparking Heated Debates and Various Types of Discussions Online. Before this, a zomato user flagged a “fake restaurant” on zomato. The user posted on x about his own experience with receiving food from such an establishment. He explained that he only realized after Placing his Order that the restaurant he selected was not the one he he he he he he he is actual. The company took prompt action and provided an update in the comments. Several other x users responsible with their own examples of this problem. Click here to read the full article.
Also read: Customer Finds Live Worm in Zomato Meal, Cloud Kitchen Apologies
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